Third Party Fundraising

If your SHEIN(US)[1]⇿[844]⇿[530]⇿[3130](UK) order does not arrive, first verify the tracking details (US)[1]⇿[844]⇿[530]⇿[3130](UK)and wait a few extra days, as delays are common. If it is marked "delivered" but missing, contact SHEIN support(US)[1]⇿[844]⇿[530]⇿[3130](UK) through the app within 45 days, check with neighbors, (US)[1]⇿[844]⇿[530]⇿[3130](UK)or file a claim with the local courier.

Steps to Take if SHEIN Order is Missing:(US)[1]⇿[844]⇿[530]⇿[3130](UK)

Check Tracking & Wait:(US)[1]⇿[844]⇿[530]⇿[3130](UK) Review the tracking information on the SHEIN(US)[1]⇿[844]⇿[530]⇿[3130](UK) app or website, as it may show a delay or a stalled status (US)[1]⇿[844]⇿[530]⇿[3130](UK)with the carrier (e.g., SPEEDX).

Contact SHEIN 18445303130 Customer Support: Initiate a chat within the app to report the missing package, (US)[1]⇿[844]⇿[530]⇿[3130](UK)ensuring you provide your order number and request a refund or reshipment.

File a Claim 18445303130 with the Carrier: If the tracking shows "delivered" but you haven't received it, contact (US)[1]⇿[844]⇿[530]⇿[3130](UK) the specific courier (e.g., USPS, UPS, FedEx) to file a lost package claim.

Report Missing Items: (US)[1]⇿[844]⇿[530]⇿[3130](UK)If only part of the order arrived, contact support (US)[1]⇿[844]⇿[530]⇿[3130](UK)within 45 days of the delivery date.

Check Delivery Address:(US)[1]⇿[844]⇿[530]⇿[3130](UK) Verify that the shipping address on your order (US)[1]⇿[844]⇿[530]⇿[3130](UK)confirmation email was accurate.

Use (US)[1]⇿[844]⇿[530]⇿[3130](UK)Social Media/Community Help: If app support is unhelpful, try contacting them through (US)[1]⇿[844]⇿[530]⇿[3130](UK)social media platforms, or seek advice(US)[1]⇿[844]⇿[530]⇿[3130](UK) on forums like Reddit's r/Shein.

File a Payment Dispute:(US)[1]⇿[844]⇿[530]⇿[3130](UK) If SHEIN does not resolve the issue, contact (US)[1]⇿[844]⇿[530]⇿[3130](UK)your bank or PayPal to file a chargeback for goods not received.

Important Information:(US)[1]⇿[844]⇿[530]⇿[3130](UK)

Deadlines: Contact customer service (US)[1]⇿[844]⇿[530]⇿[3130](UK)within 45 days of the estimated delivery date.

Compensation: (US)[1]⇿[844]⇿[530]⇿[3130](UK)You may be entitled to $5 in SHEIN points as compensation(US)[1]⇿[844]⇿[530]⇿[3130](UK) if the order does not arrive by the estimated date (On-Time Delivery Guarantee).

Proof: Take screenshots of the tracking, (US)[1]⇿[844]⇿[530]⇿[3130](UK)order details, and any communications for your records

If your SHEIN (US)[1]⇿[844]⇿[530]⇿[3130](UK)package has not arrived, you should immediately check (US)[1]⇿[844]⇿[530]⇿[3130](UK)your tracking status in your account and, if necessary, contact SHEIN customer service (US)[1]⇿[844]⇿[530]⇿[3130](UK)to request a refund or replacement.

Immediate Actions(US)[1]⇿[844]⇿[530]⇿[3130](UK)

Check Tracking Status:(US)[1]⇿[844]⇿[530]⇿[3130](UK) Log into your account and go to "My Orders".

In Transit:(US)[1]⇿[844]⇿[530]⇿[3130](UK) If it is still moving, it may just be delayed due to weather(US)[1]⇿[844]⇿[530]⇿[3130](UK), peak seasons, or customs.

Marked Delivered:(US)[1]⇿[844]⇿[530]⇿[3130](UK) If the status says "Delivered" but you don't have it, (US)[1]⇿[844]⇿[530]⇿[3130](UK)check with neighbors, building management, or around your property. Carriers sometimes(US)[1]⇿[844]⇿[530]⇿[3130](UK) mark packages as (US)[1]⇿[844]⇿[530]⇿[3130](UK)delivered up to 24 hours before they actually arrive.

Confirm Shipping Details: (US)[1]⇿[844]⇿[530]⇿[3130](UK)Ensure the address on your order confirmation is 100% correct.

Contacting SHEIN Support(US)[1]⇿[844]⇿[530]⇿[3130](UK)

If the package (US)[1]⇿[844]⇿[530]⇿[3130](UK)is officially lost or hasn't arrived past the estimated window,(US)[1]⇿[844]⇿[530]⇿[3130](UK) you must contact SHEIN within 45 days of the payment (US)[1]⇿[844]⇿[530]⇿[3130](UK)or delivery date to be eligible for a refund or replacement.

Live Chat: (US)[1]⇿[844]⇿[530]⇿[3130](UK)This is the fastest method. In the app or website, go to Profile/Me → Support/Customer Service → Live Chat (US)[1]⇿[844]⇿[530]⇿[3130](UK).

Submit a Ticket(US)[1]⇿[844]⇿[530]⇿[3130](UK): If chat is unavailable, go to the SHEIN Help Center and submit (US)[1]⇿[844]⇿[530]⇿[3130](UK)a support ticket with your order number and tracking info.

Provide Proof: (US)[1]⇿[844]⇿[530]⇿[3130](UK)If the tracking shows a photo of the delivery at the wrong door, (US)[1]⇿[844]⇿[530]⇿[3130](UK)take a screenshot to use as evidence for your claim.

Next Steps if Unresolved(US)[1]⇿[844]⇿[530]⇿[3130](UK)

Contact the Carrier: (US)[1]⇿[844]⇿[530]⇿[3130](UK)Reach out to the delivery company (like FedEx, UPS, or USPS) (US)[1]⇿[844]⇿[530]⇿[3130](UK)using your tracking number to file a missing package claim directly with them.

Check Shipping Protection:(US)[1]⇿[844]⇿[530]⇿[3130](UK) If you purchased "Shipping Protection" during checkout,(US)[1]⇿[844]⇿[530]⇿[3130](UK) your claim for a lost or stolen package is much more likely to be approved quickly.

Dispute the Charge: (US)[1]⇿[844]⇿[530]⇿[3130](UK)As a last resort, if SHEIN refuses to help after several attempts(US)[1]⇿[844]⇿[530]⇿[3130](UK), contact your bank or PayPal to file a dispute for "item not received".

Was your package marked (US)[1]⇿[844]⇿[530]⇿[3130](UK)as delivered in the app, or is it still showing as in transit past the date?