We know this might be your first time using a platform like this, and that’s okay. Here are answers to some common questions to keep you moving forward.
🔑 I clicked the OneCause link but it says “Change Password.” I never set one—what do I do?
No worries! That’s expected. We pre-created your account when you registered. You’re simply setting your password for the first time. Once you do that, you’ll be able to log in using your email and new password.
🔐 What if I forget my password later on?
No problem—just go to the OneCause login page and click “Forgot Password.” You’ll receive an email with a link to reset it.
🧭 I set up my page—now what?
Head to your OneCause dashboard and begin customizing your page (see Section 4). Then, start sharing it with friends, family, and coworkers. Section 5 has best practices to help you get started!
🔄 Can I change my fundraising goal?
Yes, anytime. You can adjust your individual or team goal from your OneCause dashboard by selecting “Set Up Your Page” or “Manage Your Team.”
👥 I’m a team captain. Can I message my teammates?
Yes! From the “Manage Your Team” section of your dashboard, you can send updates, encouragement, or reminders to your entire team.
📷 Do I have to upload a photo or story?
No, but we strongly encourage it. Personalized pages receive significantly more engagement and donations. Even a quick photo and a few lines can make a huge difference.
💵 Can I accept cash or checks?
Yes! If someone gives you a cash or check donation, you can manually enter it into your OneCause dashboard so it still counts toward your total. You’ll be responsible for collecting and delivering the funds to SwingPals on event day.
🛠 Still Need Help?
Reach out to us directly at info@swingpals.org or check out the official
🔗 OneCause Peer-to-Peer Support Center for detailed guides and FAQs.