Q & A

General Information

1. Where does the money go?
   The money raised goes directly to The Jason Foundation, Inc., a national leader in suicide prevention. For every dollar, ninety-seven cents goes towards program development and distribution. The Jason Foundation provides all programs and materials at no cost to the public. The mission of the foundation is dedicated to raising awareness and preventing youth and young adult suicide.
2. What if I can’t remember my login credentials?
   Click the forget username or password link to prompt your password reset.

Donations

1. How do I find a Memorial or In Honor page created by someone I know?
   To search for a Memorial or In Honor page, you can click here or click the “Donate” button at the top of the page. Then, in the dropdown menu, click “Find a Memorial or In Honor Page.” Next, in the search bar, type the name of the person for whom a Memorial or In Honor page was created.
   Note: If you do not see a page, the creator may not have made the page public, and you will need to get a direct link from them.
2. How do I find someone’s fundraising page?
   To search for a personal fundraising page, you can click here or click the “Donate” button at the top of the page. Then, in the dropdown menu, click “Find a Fundraiser.” Next, in the search bar, type the name of the person for whom a Memorial or In Honor page was created.
3. Can I donate in memory or honor of someone?
   Yes. While completing the donation form online, there is a section for their information.
4. How are individuals notified of a donation made in memory or honor of someone?
   If you select an electronic tribute card, we will email the card to the email address you provide. Our email may be directed to a Spam or Junk folder, so please ask the recipient to check this folder for their card. If you select a mailed tribute card, we will send the card to the mailing address provided. However, please note that the card may take 2–4 weeks to arrive due to postal delays.
5. What if someone does not want to make an online donation? Can a check be written?
   Yes, mail the check(s) to 18 Volunteer Drive, Hendersonville, TN 37075.
   * Make checks payable to “The Jason Foundation.” If supporting a participant, or in memory or honor of, add their name in the memo or on a separate note.

Registration

1. How do I get started?
   To get started, you can click here or click the “Get Involved” button at the top of the page. Then, in the dropdown menu, click “Create a Memorial or In Honor Page.” After your Personal Fundraising page is set up, you will receive a confirmation email. Once you have created your Personal Fundraising page, follow the directions here to “Create Your Memorial or In Honor Page.”

Fundraising

1. How do I publish my page, and why should I publish it?
   Once you have created and saved your Memorial or In Honor page, click the “Publish Your Day” in yellow at the top of the page. If you do not publish your page, it will not appear in search results and can only be viewed by people you share the link with.
2. How do I update my profile picture?
   From your personal fundraising account page, select “Edit Profile” and browse, drag and drop the photo you would like displayed as your profile picture.
3. Why are some donations not showing up on my Memorial or In Honor page?
   This happens for a few reasons:
   • Your supporter didn’t donate directly on your Memorial/In Honor page, so it wasn’t linked to your personalized page. Reach out to us, and we can connect that donation if it was made within the Memorial/In Honor donation platform.
   • Your supporter chose the option not to be listed.
4. What is the difference between my Personal Fundraising page and my Memorial or In Honor Page?
   The Personal Fundraising page is your main account page, where donations go directly to the cause as a general donation. Your personalized Memorial or In Honor page collects donations toward your specific fundraiser created for the cause.
5. How do I share my Memorial or In Honor page by email, text, or social media?
   From the “Create Your Memorial or In Honor page” under your navigation panel, copy the blue link and send it to others by text, email, or social media. Suggested text for sharing your Memorial or In Honor page can be found under "Sample Messaging" in the Fundraising tab.

Website and Online Fundraising

1. Is my information secure?
   Yes. OneCause, the company that The Jason Foundation, Inc. uses to store your data, makes every effort to protect your information. They use encryption techniques to ensure that all credit card information, passwords, and personal data travel securely over the internet.
2. How are credit card numbers handled?
   Credit card numbers are not stored in our database. During the donation process, we send the credit card number to an online processing terminal using a secure connection.